Support

Last updated: 17 September 2026

Most questions are answered below. If yours is not, email info@ride-app.eu. A real person reads every message, and you can expect a reply within a few days.

Common questions

My trainer or sensor does not show up

Check that Bluetooth is on and that RIDE may use it: iOS Settings → Privacy & Security → Bluetooth.
Wake the device up: pedal a few strokes, or put on your heart rate strap.
Close other apps that may already be connected to it, such as the manufacturer's app or another training app.

RIDE connects over Bluetooth. It works with smart trainers that support FTMS or Tacx FE-C over Bluetooth, and with Bluetooth power meters, heart rate monitors and speed or cadence sensors. A device that only supports ANT+ cannot connect to an iPhone or iPad.

Can I ride my own routes?

Yes. Open a GPX file in RIDE from Files, Mail or the share sheet, or tap +GPX on the Routes tab. The file needs elevation data, because RIDE uses it to set the resistance on the climbs.

Do my rides sync between iPhone and iPad?

Yes, through your own iCloud account. Sign in to iCloud with the same Apple Account on both devices and make sure iCloud is allowed for RIDE. Without iCloud, your rides stay on the device you rode them on.

Can RIDE upload my rides to Strava?

Yes. Connect Strava in RIDE under Settings → Connections, and your rides are uploaded automatically.

How do I delete my data?

Your rides and profile are stored on your device and in your own iCloud account, not on our servers. Deleting the app removes them from the device. To remove the copy in iCloud, open iOS Settings, tap your name, then iCloud, and delete the data for RIDE from the storage overview. Support messages sent from the app are deleted from our storage automatically after 90 days; to have yours removed sooner, email info@ride-app.eu.

Contact support

The quickest way is from the app: tap the gear on the Home screen, then Contact support. Leave Include technical details switched on, so your message arrives together with the app's activity log and we can often help without asking you for more information first.

You can also email info@ride-app.eu. Please mention your device model, iOS version and trainer.

Privacy

Read how RIDE handles your data in the Privacy Policy.